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Frequently Asked Questions

Water Damage Restoration

  1. What are common causes of water damage?
    • Water damage can occur due to burst pipes, leaking roofs, overflowing toilets or sinks, natural disasters like floods, and faulty appliances. Flooding can cause roof leaks, damaging your drywall and building surfaces.
  2. How quickly should water damage be addressed?
    • Addressing water damage as soon as possible is crucial to prevent further structural damage and mold growth. Immediate action can help mitigate the extent of the damage and restoration costs.
  3. What should I do if I discover water damage in my home?
    • First, shut off the water source if possible to prevent additional water from entering. Then, contact a professional water damage restoration service to assess the situation and begin the cleanup and drying process.

Fire Damage Restoration

  1. What are common causes of fire damage?
    • Fire damage can result from various factors, including electrical malfunctions, cooking accidents, unattended candles, smoking indoors, and heating equipment issues.
  2. Is it safe to enter a property after a fire?
    • Wait for authorities or fire department personnel to declare the property safe before re-entering. Even after the fire is extinguished, there may be structural instability and other hazards present.
  3. How can fire damage be restored?
    • Fire damage restoration involves a comprehensive process, including debris removal, smoke and soot cleanup, odor removal, structural repairs, and content restoration. It’s essential to hire trained professionals experienced in fire damage restoration for thorough and safe restoration.

Flood Damage Repair

  1. What are the common effects of flood damage?
    • Flood damage can lead to extensive property damage, including soaked carpets, ruined furniture, damaged electrical systems, and compromised structural integrity.
  2. How can flood damage be minimized before professional help arrives?
    • To minimize flood damage, turn off the main power supply if safe to do so, move valuables to higher ground, and start removing standing water using pumps or buckets. However, contact a professional flood damage repair service for comprehensive and safe restoration.
  3. What should I do after a flood has caused damage to my property?
    • Document the damage with photographs or videos for insurance purposes. Contact your insurance provider to report the damage and then hire a reputable flood damage repair company to assess and repair the damage promptly.

Storm Damage

  1. What types of damage can storms cause to properties?
    • Storms can cause various types of damage, including power outages leading to sump pump failure, which can make your basement and its contents vulnerable to flood damage. Gateway Restoration can install a battery backup to your sump pump to prevent this from happening.
  2. How can I prepare my property for a storm?
    • To minimize storm damage, ensure your property is well-maintained, trim trees and shrubs, secure outdoor furniture and belongings, reinforce windows and doors, and consider installing storm shutters or impact-resistant glass.
  3. What should I do after a storm has caused damage to my property?
    • After ensuring your safety, document the damage with photographs or videos for insurance purposes. Contact your insurance provider to report the damage and then hire a reputable storm damage restoration company to assess and repair the damage promptly.